Privacy Policy

Last updated: 13/03/2026

The Pumpkin House respects your privacy and is committed to protecting any personal information you provide when using our website.

This Privacy Policy explains how we collect, use, and protect your information when you visit https://www.pumpkinhouse.co.uk.

1. Who We Are

The Pumpkin House is operated from:

Brookhill Farm
Fakenham Road
Thursford
NR21 0BD
United Kingdom

Email: brookhillfarm15@gmail.com

If you have any questions about this Privacy Policy or how your data is handled, please contact us using the email address above.

2. Information We Collect

We may collect and process the following personal information when you use our website.

Information You Provide

When you contact us via the website contact form, we may collect:

Your name
Your email address
Any information included in your message

This information is used solely to respond to your enquiry.

Automatically Collected Information

When you visit our website, certain information may be collected automatically through analytics tools, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring websites

This information helps us understand how visitors use our website so we can improve it.

3. How We Use Your Information

We use the information we collect to:

Respond to enquiries submitted through the contact form
Improve the performance and usability of our website
Monitor website traffic and visitor behaviour
Ensure the website functions correctly and securely

We do not sell, rent, or trade your personal information to third parties.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Cookies may be used to:

Understand how visitors interact with the website
Remember preferences and settings
Support analytics and performance monitoring

We use Usercentrics to manage cookie consent. When you visit the website, you will be asked to choose whether to accept or reject non-essential cookies.

You can change or withdraw your cookie preferences at any time via the cookie settings on the website.

5. Analytics and Third-Party Services

We use the following third-party services to help operate and analyse our website.

Google Analytics 4

We use Google Analytics to collect anonymised information about how visitors use the website. This helps us improve content and user experience.

Google Analytics may collect information such as:

Pages visited
Time spent on pages
Device and browser type
General geographic location

Google may process this data on servers outside the UK or European Economic Area.

You can learn more about how Google uses data here:
https://policies.google.com/privacy

Google Tag Manager

Google Tag Manager is used to manage website tags and analytics tools. It does not collect personal information itself but helps deploy tracking scripts such as Google Analytics.

6. How We Store Your Information

Enquiries submitted through the website contact form are sent to our email address and may also be stored within the Wix website platform inbox.

We take reasonable steps to protect personal data from unauthorised access, disclosure, alteration, or destruction.

7. Data Retention

We retain enquiry information only for as long as necessary to respond to your enquiry and maintain business records.

Personal data submitted through the contact form is typically retained for up to 12 months, after which it may be securely deleted.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to the processing of your personal data
Request restriction of processing
Request transfer of your data to another organisation

If you wish to exercise any of these rights, please contact us using the email address listed above.

9. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
https://ico.org.uk

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, or website functionality.

Any updates will be posted on this page with the revised date.

11. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact: